Terms & Conditions

Please read the following terms and conditions carefully as use of and/or buying from the Specialnutritionals.com site (Site) means that you will be bound by them. In certain instances these terms incorporate statements to be found in the Security & Privacy, Payment, Returns & Refunds and Delivery sections of our site.

1. Waiver
Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.

2. Definitions
For the purposes of these Terms and Conditions the following definitions apply.
Contract. The contract for sale by us and purchase of Goods by you.
Goods. The range of products that are available on this site.
Site. Our world wide web address www.specialnutritionals.com
We. Specialnutritionals.com ( company registration 10960198) 71-75 Shelton Street,
Covent Garden, London, WC2H 9JQ.

3. Use of this Site
The content of this Site is owned by or licensed to Specialnutritionals.com. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site without the permission of Specialnutritionals.com. You may view or print individual pages only for your own personal use.
Specialnutritionals.com may suspend, alter, restrict or terminate at any time access to or use of this Site.

4. Limitation of liability
This Site should only be used for information purposes. Specialnutritionals.com shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site except as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law.Secialnutritionals.com is not responsible for the Site's accuracy or its fitness for a particular purpose or the reliability of the access to this Site.

Specialnutritionals.com is not liable for any damages or losses resulting from your use of or inability to use this Site. Specialnutritionals.com does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.
We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of Secialnutritionals.com or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.

5. Data protection and privacy
Any details which you provide to us from which we can identify you are held and processed in accordance with our Policy.

6. Pricing
All prices quoted are in British pounds (£) and include Value Added Tax (VAT) and shipping. If the price goes up or down in between you placing and receiving your order, we will honour the original price.

8. Ordering and stock availability
We aim to display only items that are in stock and which can be dispatched to you quickly. From time to time we may sell out of some lines, in which case we will aim to advise you within the 10-14 day delivery period. If this does occur, you will be given the opportunity to order an alternative or receive a full refund for the full price you paid.

We will always take reasonable care of your personal details and security. We cannot however be held liable for any third party unauthorised access to your personal details and any other data you may have used on our website. When placing an order on our website, you have the right to cancel and return your order within 14 days, for any reason and without justification. If you wish to cancel a contract pursuant to this clause, then please read our Returns Policy for full details on how to return your items and cancel your order.
When ordering on our website, an electronic contract is created. You place the order for the products you require by pressing the "Submit" button at the end of the checkout process.

  • You will be navigated through the website following a series of simple instructions. After you have confirmed an order you will receive an e-mail confirming all of the order details.
  • If you see an error on the order confirmation email then you must Contact Us immediately by using the customer contact form
  • Once your product has been shipped you will be notified via an e-mail from our despatch
  • Acceptance of your order and completion of our contract will be formed when we despatch your order to you. This could change if we do not accept the order from you. In this case you will be notified. You also have the right to cancel your order under the Distance Selling Regulations

There are various reasons that your order may be unable to be processed. These are:

  • If the item is out of stock.
  • Inability to authorise the payment from the details you provided us with.
  • Product pricing or a descriptive error.
  • Not meeting the eligibility that complies with our terms and conditions.

If you change your mind about anything you order, you can cancel that order free of charge so long as you do so within 14 working days of receipt of goods. You do not have to provide any reason for cancellation. Goods may be on their way to you if so we will cancel any such order without charging you, with the exception that we reserve the right to make a charge for the return of the goods that are returned after 14 days. In the event of cancellation we guarantee to refund your money within 30 days.

10. Warranties
We aim to deliver goods of the highest quality. Where the Goods are products we warrant that they will meet their specification.

11. Changes to the terms
Specialnutritionals.com reserves the right ot remove, modify or change, without notice, any information on this Site from time to time. Specialnutritionals.com may change these terms at any time by posting notice of the changes on the Site. If you use the Site after Specialnutritionals.com has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site.

12. General
E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address.
To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
The headings in these terms are for convenience only and do not affect their interpretation.
These terms supersede any representation made by us or any of our employees or agents.

13. Statutory rights
The consumer's contract with Secialnutritionals.com does not affect the consumer's statutory rights.

14. Governing law and jurisdiction
These terms and your use of this Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

15. Products
Specialnutritionals.com products are manufactured for us in the UK to our formulations by a GMP certified product manufacturers.